Remove Google Reviews for Senior Living Communities
Remove Google reviews for senior living communities that a daughter reads late at night while choosing a place for her mother, and that take you off the tour list. Send us the link: we review it with care, find what Google can act on and file the report, and no resident's details ever have to go public. Your first recent review is free, one per profile, and any paid one not removed within 30 days, or 60 if it's older, is refunded in full.
What do families see in “assisted living near me”?
Your stars sit right beside every nearby community, and “nursing homes near me” works the same way.
Families often tour two or three communities, and the one with the troubling review is the one they skip.
Is that reviewer connected to a resident?
Send it even if it describes something that really happened; we check every review free. Examples of what we look for:
- A competitor posing as a relative
- Someone with no connection to your community
- A post about another property
- Private details about a resident or staff member
These are examples, not a checklist. Google decides.
A review mentions insulin: what can you say publicly?
Health-privacy duties and, where applicable, HIPAA limit public replies; avoid confirming resident status or care.
Don't write: “Your father's insulin changed after his fall; our nurses followed his care plan.”
Use instead: “We take concerns seriously. Please contact our administrator privately.” This is not legal advice.
Can resident records stay out of the audit?
Yes. Send the review link and a short note. Never send medical histories, resident files or family contact details.
We start without profile access.
Timing depends on each platform's own review process; we tell you what to expect in your audit.
A family posted on Yelp too. Can you check it?
Yes. Send it through our Yelp review removal service; we audit it free and quote in writing. Yelp decides.
A paid Yelp review that isn't removed within 30 days of payment, or 60 for older ones, is refunded in full.
What you risk by sending us a review
Full refund if it isn't removed
You pay upfront, and only after the free audit shows you the price. If the review isn't removed, you get every dollar back. The window is 30 days from payment for a recent review and 60 days for an older one, on Google and on every other platform.
Send us any review, even a fair-looking one
Most owners can't spot the detail a platform acts on, and that detail is exactly what we look for. Every review gets a free look and a straight answer.
No one can promise a removal
Google and every other platform decide under their own rules. What we control is the request, and we make it as strong as those rules allow.
No shortcuts that can backfire
Policy reports, appeals, legal requests when a review may be unlawful, and a public reply when a review has to stay. No fake accounts, no mass flagging and no fake reviews.
What does it cost per review?
From $200 per recent Google review
A recent review is 21 days old or less when sent; older ones cost $400 each. Taxes may apply depending on your state.
You pay upfront, with a full refund if a recent review isn't removed within 30 days of payment, or an older one within 60 days.
Following your free audit, we choose the first recent review to challenge free, one per profile, so each community you run gets its own. If it stays, we try another recent review free, then the offer ends.
Every removal includes a 3-month guarantee, at no extra cost.
Questions senior living operators ask us
Can a review from a real customer still have grounds?
Yes. A real family post can still expose a resident's private details or describe another property. Send it even if it feels fair; we look at it free, and the decision stays with Google.
Is the first Yelp review free?
No. Only your first recent Google review is free. Yelp work is quoted in writing after your free audit.
Do you need resident records?
No. Start with the public link and a short note, never medical or resident files.
A troubling review can change a family's care shortlist
Send it, even if it describes a real concern. The check is free.
Check my reviews free
Send us any review that's hurting your business, even one that looks fair. We go through it and reply by email with what can be done and what it would cost. Asking is free and commits you to nothing.