Google Review Removal FAQ
Straight answers to the questions business owners ask before they trust anyone with a review. If yours isn't here, the free audit is the direct way to get an answer about your own case.
You pay only if the review is removed. Your price is confirmed in writing before any work starts.
What qualifies for removal
Which reviews does Google remove?
Reviews that break its content policies: fake reviews, reviews from competitors or former employees, off-topic posts, harassment, hate speech and personal information. A negative opinion from a real customer is allowed.
Can I delete a review from my own Business Profile?
No. Owners can reply to a review or report it, but only Google can take it down.
Do you handle sites other than Google?
Yes. Yelp, Facebook, Trustpilot and other sites each apply their own rules; see Remove Bad Reviews on Yelp, Amazon, Airbnb and More.
Cost and payment
How much does it cost?
It depends on the number of reviews, the route and the platform. You see the price before any work starts, and the details are on Google Review Removal Cost.
When do I pay?
Only if the review is removed. If the platform keeps it up, you owe nothing for that review.
Is the audit free?
Yes, and it doesn't commit you to anything.
Timing and decisions
How long does a report take?
It depends on the platform, and Google doesn't promise a fixed timeline. What to do when a report stalls or is declined is covered in Google Won't Remove a Fake Review? What to Do Next.
Can you promise a review will come down?
No one can. The platform makes the final call, which is why you pay only if the review is removed.
What if Google says no?
If the case is strong, we appeal. When a review states something false as fact, a legal request may be the next step.
What we never do
Do you use fake accounts or mass flagging?
No. Both break platform rules and can put your own profile at risk. We use policy reports, appeals and legal requests only.
Will you contact the reviewer?
No. We never contact or pressure the person who wrote the review.
Can you post positive reviews to push the bad ones down?
No. Buying or writing reviews breaks platform rules and federal rules on fake reviews.
Ask about your own review
Send the link, and we'll answer the one question that matters: can it come down?
Request your free review audit
Send us the review and we reply by email with the audit: whether it breaks the platform's rules, which rule, and the route that fits. No cost to ask.