Which Google Review Case Is Yours?
What reviews can Google remove? The ones that break its content policy, and each situation below breaks a different rule. Pick the one closest to yours to see the signs, the evidence that helps and how we file the request.
You pay only if the review is removed. Your price is confirmed in writing before any work starts.
A harsh review is not enough
Google doesn't take a review down because it is negative, unfair or exaggerated. It removes reviews that break a specific rule, and it needs to see which one.
That is why the case matters. Who wrote the review, what it says and what came with it decide the rule, the evidence worth saving and the route we use.
Who wrote the review
Google doesn't allow reviews based on a conflict of interest or on an experience that never happened.
A rival business
You suspect a competitor posted the review, or asked someone to, to pull customers away.
A former employee
The reviewer used to work for you and the review grew out of that job, not a visit as a customer.
Never a customer or a fake account
The author never bought from you, or the profile looks created just to rate your business.
What the review says
Some reviews describe a real visit but cross a line on content, and Google judges the words themselves.
Threats, slurs or exposed details
The review attacks you or a member of your staff, uses hate speech, or shares someone's phone number, address or health details.
What comes with it
Sometimes the review is only half the problem. The other half is a demand, or a sudden pile of reviews.
A demand for money or free service
Someone threatens a 1-star review, or offers to remove ones already posted, if you pay or give something away.
A sudden wave of reviews
Many negative reviews land in a short time, often from accounts with no link to your business.
Not sure which case fits? Send us the review. If it doesn't break a rule, we tell you so and you owe nothing.
How we handle every review
You pay only if the review is removed
If the review stays up, you owe nothing for that review.
The platform makes the final call
Google and every other platform decide what comes down under their own rules. We prepare the strongest request those rules allow, and no one can promise a removal.
Legitimate routes only
Policy reports, appeals, legal requests when a review may be unlawful, and a public response when a review has to stay. No fake accounts, no mass flagging and no fake reviews.
Price for a review in any of these cases
Your price is confirmed in writing before any work starts
The written quote lists what is included and what is not.
You pay only if the review is removed.
Questions before you pick a case
What should I do first when a suspicious review appears?
Take a dated screenshot of the review and the reviewer's profile, and don't reply in anger. Then check which rule it may break before you report it.
What if my review fits more than one case?
That is common. We report it under the rule with the strongest evidence and mention the others where they help.
Tell us which review worries you
Send the link and we tell you which rule applies, if any, before anything is reported.
Request your free review audit
Send us the review and we reply by email with the audit: whether it breaks the platform's rules, which rule, and the route that fits. No cost to ask.