Trustpilot Review Removal
Remove Trustpilot reviews from your company's profile when they break Trustpilot's guidelines. This page is for businesses; reviewers can edit or delete their own reviews from their Trustpilot account. We check each review against Trustpilot's published rules and help you flag the ones that qualify.
You pay only if the review is removed. Your price is confirmed in writing before any work starts.
What businesses can flag on Trustpilot
- Reviews not based on a genuine experience, such as one about a product you don't sell or a location you don't have.
- Harmful or illegal content, such as threats or hate speech.
- Personal information about you, your staff or anyone else.
- Advertising or promotional content.
A genuine experience is broader than a purchase
Trustpilot doesn't limit reviews to completed orders. A reviewer doesn't need an invitation or a purchase, and can use a username that isn't their real name.
So "this person isn't in our customer list" isn't enough on its own. A strong flag shows why the experience could not have happened, such as a product, branch or date that doesn't match your business.
When a review is flagged for this reason, Trustpilot runs its own checks and removes reviews that look suspicious.
Steps to flag a review that breaks the rules
Pick the right reason
Flag the review under the guideline it actually breaks, not the closest-sounding one.
Add facts, not arguments
Order numbers, dates and the detail that doesn't match carry more weight than a description of how unfair the review is.
Ask for a second look
If you believe Trustpilot got it wrong, reply to its decision email and explain why; if that doesn't settle it, you can appeal. Timing depends on each platform's own review process; we tell you what to expect in your audit.
Reply if it stays
A short, polite public reply shows readers you take feedback seriously.
What we don't do on Trustpilot
Trustpilot's guidelines for businesses don't allow fake reviews or misuse of the flagging tool, and we work inside them. We never flag honest reviews just because they are negative.
How to remove Trustpilot reviews comes down to one question: does the review break a published rule? If it does, we help you show it; if it doesn't, we say so.
How we handle every review
You pay only if the review is removed
If the review stays up, you owe nothing for that review.
The platform makes the final call
Google and every other platform decide what comes down under their own rules. We prepare the strongest request those rules allow, and no one can promise a removal.
Legitimate routes only
Policy reports, appeals, legal requests when a review may be unlawful, and a public response when a review has to stay. No fake accounts, no mass flagging and no fake reviews.
Price for a Trustpilot review request
Your price is confirmed in writing before any work starts
The written quote lists what is included and what is not.
You pay only if the review is removed.
Trustpilot questions from businesses
Can a business delete a Trustpilot review?
No. A business can flag a review it believes breaks Trustpilot's guidelines, and Trustpilot decides whether it comes down.
Is a review from someone who never bought from us fake?
Not necessarily. Trustpilot counts genuine experiences beyond purchases, so the flag needs to show why the experience could not have happened.
Do I pay anything if Trustpilot keeps the review?
No. You pay only if the review is removed.
Send us the Trustpilot review
Share the link and we tell you which guideline applies, if any, before anything is flagged.
Request your free review audit
Send us the review and we reply by email with the audit: whether it breaks the platform's rules, which rule, and the route that fits. No cost to ask.