Remove Google Reviews for Hotels
Remove Google reviews for hotels that show a bedbug photo or a "filthy room" claim right where a traveler compares rates, so they book the property across the street. Forward us the link and get back to check-ins: we confirm whether that guest ever stayed with you, find what Google acts on and file the report. Each property's first recent review is free, one per Google profile, and a paid one that isn't removed within 30 days (60 for older reviews) gets a full refund.
What does a guest see beside your hotel in local search?
“Hotels near me” and city searches place your stars beside other properties in the map pack.
A dirt or bedbug allegation can send that booking elsewhere.
Did that guest stay with you, or just want a free night?
Many guest complaints have grounds you can't see from the front desk:
- A refund or free-night demand tied to a rating
- A review describing another property
- A photo of a room that isn't yours
- Someone who never stayed here
- Content unconnected to the stay
Doesn't match any of these? Send it anyway; the audit is free, and Google or Tripadvisor decides.
How should a hotel answer a guest who wants a refund?
Don't write: “You stayed in the Rose Suite; withdraw your refund demand or we'll take action.”
Write: “Please contact the hotel manager so we can discuss this privately.” Never reveal a guest's identity, reservation details or room number, and never offer a refund or a free night in exchange for changing a review.
This guidance is not legal advice.
Do you need our guest folios or booking records?
No. Send the public link and a line of context. Never send guest folios or card details.
We don't need your Google login.
Timing depends on each platform's own review process; we tell you what to expect in your audit.
Is the same bedbug complaint on Tripadvisor?
Send that link too. Our Tripadvisor review removal service audits it free and quotes in writing; Tripadvisor decides.
If a paid Tripadvisor review isn't removed within 30 days of payment, or 60 days when it's older than 21 days, you get a full refund.
What you risk by sending us a review
Full refund if it isn't removed
You pay upfront, and only after the free audit shows you the price. If the review isn't removed, you get every dollar back. The window is 30 days from payment for a recent review and 60 days for an older one, on Google and on every other platform.
Send us any review, even a fair-looking one
Most owners can't spot the detail a platform acts on, and that detail is exactly what we look for. Every review gets a free look and a straight answer.
No one can promise a removal
Google and every other platform decide under their own rules. What we control is the request, and we make it as strong as those rules allow.
No shortcuts that can backfire
Policy reports, appeals, legal requests when a review may be unlawful, and a public reply when a review has to stay. No fake accounts, no mass flagging and no fake reviews.
What does it cost per review?
From $200 per recent Google review at your hotel
Recent means up to 21 days old when sent; older reviews are $400. Taxes may apply depending on your state.
You pay upfront. Recent paid reviews are fully refunded if not removed within 30 days of payment; older reviews have 60 days.
Your first recent review is free, one per profile, chosen after the audit. If it stays, we try another recent one free, then the offer ends. Chains get one per location.
Every removal includes a 3-month guarantee, at no extra cost.
Review Google pricing.
What hotel managers usually want to know
Can a review from a real customer still have grounds?
Yes. A real guest can post another property's photo or tie a rating to a refund demand. Even a calm complaint about housekeeping is worth sending; the audit is free, and Google rules on it.
Is the first Tripadvisor review free?
No. Only Google includes a free first recent review; Tripadvisor gets a written quote after the free audit.
Can you audit every property in our hotel group?
Yes. Send a link per property; each gets a free audit and one free recent review.
A bedbug allegation can cost your next booking
Send the review guests see next to your rates; we check it free.
Check my reviews free
Send us any review that's hurting your business, even one that looks fair. We go through it and reply by email with what can be done and what it would cost. Asking is free and commits you to nothing.